- Home
- Airline Solutions
- Ground Handling and Operations Support
Ground Handling and Operations Support
Loading is supervised on the apron, not on a screen: with our own operations control office and vehicles at Istanbul Airport.
Our team, experienced in managing freighter and passenger aircraft processes during operations, carries out supervision and observation in real time from the operations control office in the apron area of Istanbul Airport and with dedicated vehicles on the apron.
A customer service and reservations-sales team dedicated to each airline manages the entire chain from a single point, from checking export and import documents to delivery to the aircraft.
Scope of service
- Dedicated customer service and reservations-sales team for each airline
- Tracking and checking of export and import documents
- Manifest and NOTOC (Notification to Captain) preparation
- Aircraft-side supervision and monitoring
- Collection of documents and delivery to the aircraft
- Cargo tracking and maintenance of irregularity files
- Coordination with the ground handling agent (GHA)
- Flight-based loading report
Physical presence
Office and vehicles in the apron area: on-site intervention before a problem arises.
Real-time visibility
Aircraft-side supervision and loading reports are sent to the airline after each flight.
DGR and special cargo expertise
On-site checks of acceptance and loading rules for dangerous goods, perishables and valuable cargo.
Frequently asked questions
What is a NOTOC?
Which airports do you serve?
Is cargo on passenger aircraft also monitored?
Let us plan the right route for your cargo together.
Send us the origin, destination, type of goods and required delivery date; we will come back with a clear quote and operations plan within the same business day.